1. Regular STEM Explorers Clubs – Termly Bookings
When you book and pay for a term of STEM Explorers sessions, your child's place is reserved for the whole block of sessions.
If you need to cancel the whole term booking:
More than 72 hours before the first session: Full refund.
Between 72 and 24 hours before the first session: 50% refund.
Less than 24 hours before the first session, or after the term has started: No refund.
We can't normally offer refunds or credits for individual sessions your child is unable to attend during a term, as their place has been reserved for them and cannot usually be offered to another child at short notice.
We understand that exceptional circumstances happen. If your child needs to withdraw from the remainder of a term because of exceptional circumstances, please get in touch. Refunds or credits may be offered at our discretion.
2. STEM Explorers Monthly Membership
Monthly membership costs £26 per month and reserves your child's regular place in their fortnightly STEM Explorers group, without the need to rebook each term.
The monthly fee is based on approximately 20 regular STEM Explorers sessions across the year, with the cost spread evenly over 12 months. This means that the £26 payment continues during school holidays and during months in which fewer sessions take place.
Membership continues automatically until cancelled.
One month's notice is required to cancel a monthly membership. Please contact us by email if you would like to cancel. Your child's place will remain reserved during the notice period.
As membership reserves a regular place for your child, we can't normally provide a refund or credit for individual sessions your child is unable to attend.
Monthly membership covers regular fortnightly STEM Explorers sessions only. Holiday clubs, additional workshops and special events are not included and are booked separately.
3. Holiday Clubs & Individually Booked Sessions
For holiday clubs and other individual STEM Explorers sessions:
More than 72 hours before the session: Full refund.
Between 72 and 24 hours before the session: 50% refund.
Less than 24 hours before the session: No refund.
If exceptional circumstances arise, please contact us and we will always try to be reasonable where we can.
4. If STEM Explorers Cancels a Regular Club Session
Occasionally, illness, venue problems or other unforeseen circumstances may mean that we have to cancel or rearrange a session.
Where possible, we will arrange a replacement session at no additional cost.
For monthly members, if we are unable to provide a replacement session, we will provide a £15 credit or refund for the cancelled session.
For termly customers, if we are unable to provide a replacement for a session you have paid for, we will provide a £15 refund or credit.
If we cancel a holiday club or other individually booked session and cannot provide a suitable alternative, you will receive a full refund.
5. Birthday Parties
14+ days before: No charge. You may reschedule at no additional cost.
7–13 days before: 50% of the event fee is payable. Rescheduling may be available.
1–6 days before: Full event fee is payable. Rescheduling may be offered, but an additional fee may apply.
No show: Full event fee is payable.
We will always try to accommodate requests to move a party to another available date.
6. School Workshops
14+ days before: No charge. You may reschedule at no additional cost.
7–13 days before: 50% of the workshop fee is payable. Rescheduling may be available.
1–6 days before: Full workshop fee is payable. Rescheduling may be offered, but an additional fee may apply.
No show/cancellation on the day: Full workshop fee is payable.
7. Homeschooling Services
7+ days before: No charge. You may reschedule at no additional cost.
3–6 days before: 50% of the service fee is payable.
1–2 days before: Full service fee is payable. Rescheduling may be offered where possible.
No show: Full service fee is payable.
Rescheduling
We are happy to accommodate requests to reschedule birthday parties, workshops and other privately arranged services where possible.
Requests should normally be made at least 24 hours in advance and are subject to availability. A rescheduling fee may apply to short-notice changes.
If We Are Unable to Attend
If illness or unforeseen circumstances mean that we are unable to provide a birthday party, workshop or other booked service, we will contact you as soon as possible.
We will offer a suitable alternative date where possible. If we cannot provide the service or agree a suitable alternative, any payment made for the cancelled service will be refunded in full.
Severe Weather and Circumstances Outside Our Control
If a session or event cannot safely go ahead because of severe weather, venue closure or another circumstance outside our reasonable control, we will contact you as soon as possible.
Where possible, we will offer an alternative date. Other arrangements will be considered on a case-by-case basis depending on the circumstances.
Contacting Us About a Cancellation
Please make cancellation requests in writing by email so that we have a clear record of the date on which notice was given.
If you're unsure whether you're entitled to a refund or need to discuss exceptional circumstances, please get in touch.